Legal
Privacy Policy
This policy explains what personal data we collect when you send an order request or contact our support team, why we collect it, how long we keep it and how you can have it removed.
Last updated: 5 September 2026
Who we are
SubscriptionIPTV.tv operates this website and provides the subscription service described on it. For any question about this policy, or to exercise any of the rights described below, contact us at contact@subscriptioniptv.tv.
We are the controller of the personal data described in this policy: we decide what is collected and why.
What we collect, and why
We deliberately ask for as little as possible. When you submit an order request we collect:
| Data | Why we need it | Legal basis |
|---|---|---|
| First name | So our agents can address you properly in emails and on WhatsApp. | Steps taken at your request before entering a contract |
| Email address | To send your order confirmation and your secure payment link, and to reply to you. | Steps taken at your request before entering a contract |
| WhatsApp number | To contact you on WhatsApp about your order, as you requested. | Your consent, given with the checkbox on the order form |
| Order reference, plan, duration and price | To identify and process your request. | Steps taken at your request before entering a contract |
| Date and time of your consent | To evidence that you agreed to be contacted. | Our legal obligation to demonstrate consent |
| IP address (temporarily) | To limit abusive or automated submissions of the order form. | Our legitimate interest in protecting the website |
We do not ask for your surname, your postal address, your date of birth or any payment card details on this website. No payment is processed here.
What we do not do
- We do not sell, rent or trade your contact details.
- We do not share your details with advertisers or data brokers.
- We do not send marketing messages unless you have separately and explicitly asked for them. Agreeing to be contacted about your order is not consent to marketing.
- We do not place your personal data in a web address, and we do not store your contact details in your browser.
- We do not send your personal data to analytics tools. We count visits on our own server, and that counter records no personal data at all — see the Cookie Policy for exactly what it stores.
Who can see your data
Your order request is emailed to our support inbox and handled by the members of our team who deal with orders. Beyond that, your data is processed by a small number of service providers acting on our instructions:
- Our website and server-function host, which runs the form endpoint.
- Our transactional email provider, which delivers your confirmation email and our internal notification.
- WhatsApp, when you or we choose to communicate through it. Your use of WhatsApp is also governed by its own privacy policy.
These providers may process data outside your country. Where that happens we rely on the transfer safeguards those providers put in place, such as standard contractual clauses.
How long we keep it
Order request records are kept for no longer than 24 months, so that we can answer questions about a past order, honour refund requests and meet our accounting obligations. After that period they are deleted.
Requests that never lead to an order are deleted sooner, once it is clear the customer does not wish to proceed. Support conversations are deleted when they are no longer needed.
Rate-limiting records containing an IP address are kept for minutes, not days.
How we protect it
- The whole website is served over HTTPS.
- Form submissions are validated and cleaned on the server, never trusted from the browser.
- Email credentials and API keys are held only in server-side environment variables and are never sent to your browser.
- Access to the support inbox is limited to the people who handle orders.
Your rights
Depending on where you live, you have some or all of the following rights. We honour them for every customer, wherever they are:
- Access — ask what we hold about you.
- Correction — ask us to fix anything inaccurate.
- Deletion — ask us to erase your details.
- Restriction and objection — ask us to stop using your data in a particular way.
- Portability — receive your data in a portable format.
- Withdraw consent — tell us to stop contacting you on WhatsApp, at any time, without giving a reason.
To use any of these rights, email contact@subscriptioniptv.tv. We aim to reply within 30 days and we do not charge for it. If you are not satisfied with our response, you can complain to your local data protection authority — in the UK, the Information Commissioner's Office.
Children
This website and the service are intended for adults. We do not knowingly collect data from anyone under 18. If you believe a minor has sent us their details, contact us and we will delete them.
Changes to this policy
If we change this policy we will update the date at the top of this page. Material changes affecting how we use data already collected will be notified to affected customers by email.
Questions about this document?
Write to contact@subscriptioniptv.tv and a person will answer you.