Legal
Refund Policy
We offer a 30-day money-back guarantee. This page explains exactly what that means, so there are no surprises on either side.
Last updated: 5 September 2026
The guarantee
If the service does not work acceptably for you, you may request a refund within 30 days of your activation date. We would rather refund an unhappy customer than keep the money.
Before you request a refund
Most problems we see are fixable in a few minutes — a setup detail, a device setting or a connection issue. Please contact support first and give us a fair chance to help. If we cannot resolve it, we will process your refund.
What is covered
- The service cannot be activated on any of your compatible devices.
- Persistent technical problems that our support team cannot resolve.
- The service is materially different from what was described to you before you ordered.
What is not covered
- A specific channel, event or title is not available, or is removed by the source. Line-ups change and are subject to availability and distribution rights.
- Problems caused by your own Internet connection, your device, or restrictions imposed by your Internet provider.
- A change of mind after more than 30 days.
- Accounts suspended or terminated for a serious breach of our Terms of Service, including sharing or reselling access.
- Requests where you have not allowed our support team to attempt a fix.
- The free 24-hour trial. Nothing is charged for a trial, so there is nothing to refund.
How to request a refund
Email contact@subscriptioniptv.tv with your order reference and a short description of the problem, or send the same information on WhatsApp. Quoting your order reference (for example SIPTV-20260905-A7K4) is the fastest route.
How long it takes
We aim to decide on a refund request within 5 working days. Approved refunds are returned through the same payment method used for your purchase. Your bank or payment provider may take a further few working days to show the money in your account.
Partial refunds
Where we end a subscription for a reason that is not your fault — for example, if we can no longer provide the service — we refund the unused portion of your period on a pro-rata basis, whether or not the 30 days have passed.
Your statutory rights
This policy sits alongside your rights under consumer law and does not replace them. If the law where you live gives you a stronger right, that right applies.
Questions about this document?
Write to contact@subscriptioniptv.tv and a person will answer you.