Support
Frequently Asked Questions
Straight answers about the free trial, ordering, activation, devices and refunds. If anything is still unclear, message us before you order.
Yes. We offer a 24-hour free trial, one per person or household. No card and no payment details are collected, and the trial never turns into a paid subscription on its own. Request it on our Free Trial page.
Most trials are set up within a few hours of the request. Busy periods and overnight requests can take longer. Your 24 hours start when the trial is activated, not when you send the form.
After submitting your order request, a support agent will contact you by email or WhatsApp as soon as possible.
No. The checkout page only records your order request. A support agent will send your payment link separately.
After payment confirmation, your activation details will be sent by email or WhatsApp.
Most requests are processed quickly, but processing time may vary depending on demand and payment confirmation.
A stable connection of at least 5 Mbps is recommended for HD. Higher-resolution viewing may require 20 Mbps or more.
You may install the service on compatible devices, but simultaneous viewing depends on the number of connections included in your order.
A VPN is not always necessary. Contact support if your Internet provider restricts access or if you need help with your configuration.
Eligible customers may request a refund within 30 days, subject to the conditions described in the Refund Policy.
Still have a question?
Our support team answers on WhatsApp, email and Telegram. Asking before you order is always welcome — we would rather tell you the service is not right for you than take an order we cannot fulfil.
Ready to Get Started?
Choose a plan and send your order request. A support agent will send your secure payment link by email or WhatsApp — nothing is charged on this website.